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CUSTOMER SUPPROT

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Help Center/Frequently Asked Questions

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If the Help Center does not solve the problem, please contact us by email.

Support Desk

Business Hours: 10:00-18:30 (GMT+9) / 9:30-18:00 (GMT+8) on weekdays
Email Reception: 24 hours
Live Chat: During business hours

Support Response During the Year-end and New Year’s Holidays
Dec. 28, 2023(Thu): Normal business hours
Dec. 29, 2023 (Fri) – Jan. 3, 2024(Wed) Closed
Jan, 4, 2024 (Thu) Normal business hours

Other Inquiries